The user then installed Livescribe Desktop on a second computer (at home for example), created a new (different) email account without realizing it, and docked the registered smartpen. The authorized user installed Livescribe Desktop on one computer (at work for example), created a user account, and registered the smartpen.There are two scenarios where 'De-authorize Livescribe Desktop' would be an appropriate option: The erase option completely removes all notes and sessions stored on the smartpen. NOTE: Do NOT click 'Erase Smartpen' if you want to keep your data.

When this happens three options are presented: This protection is in place to prevent unauthorized access to a user's data in case their smartpen is lost or stolen and someone else tries to transfer the data to another computer. when you dock your smartpen and run Livescribe Desktop, the smartpen you docked is registered to a different email address than the one that Livescribe Desktop is currently authorized to (for more information please see 80302 - What does it mean when I 'Authorize Livescribe Desktop'?). 'This Livescribe Desktop is not authorized for use with this smartpen.' When I dock my smartpen and run Livescribe Desktop I am getting the message 'This Livescribe Desktop is not authorized for use with this smartpen.' 85204 - ECHO/PULSE - “This Echo Desktop is not authorized for use with this smartpen.”

Authorize livescribe desktop